Frequently Asked Questions

Our cooking is inspired by Bangkok and Central Thailand, with aromatic ingredients and a balance of sweet, sour, salty and spicy flavours. Sharing curries, stir-fries and soups around the table is part of the experience. Thai food varies widely by region and recipe; this is the style that inspires our kitchen.

Thai curries vary in texture. Selected Siam Samrarn curries have a lighter, aromatic consistency that lets the herbs, spices and coconut milk come through, and is lovely spooned over jasmine rice. Other curries are richer. Coconut milk sourcing details are being checked; please ask our team if ingredient origin matters to you.

A gentle sweetness helps balance sourness, salt and chilli in some of our Bangkokian-inspired recipes. The balance depends on the dish; not every Central Thai dish is sweet. Ask our team for a recommendation to suit your taste.

Browse our menu or download the restaurant menu. For current takeaway choices and prices, use the ordering website for your chosen restaurant.

We recommend booking ahead, especially for groups and celebrations. For a walk-in visit, ask the team about current table availability; a table cannot be guaranteed. Use our existing reservation options or contact the team and choose your restaurant.

Contact your booked restaurant as soon as possible, with the booking name, date, time and requested change. Refer to your booking confirmation for any conditions and wait for the team to confirm your change.

Please enquire about group dining and functions. Tell us your restaurant, preferred date and time, guest numbers, budget and dietary needs. Our team will confirm available menus, prices, seating arrangements and any pre-order requirements for your booking.

Please ask our team to confirm any deposit requirement, amount, payment method and cancellation or refund conditions before finalising your group booking. A standard guest-number threshold and deposit policy are still being finalised.

Please discuss your event with our team. Private dining availability, capacity, menu changes and dietary arrangements must be confirmed for your chosen restaurant and date. For payment conditions, see the group deposit answer.

Please tell our team before ordering so we can check ingredients, sauces and curry pastes and recommend suitable choices. Not every dish can be adapted. Pad Thai, Tom Yum, Jungle Curry (Gaeng Pa) and Choo Chee Curry cannot be prepared vegan.

Please discuss your allergy or dietary requirement with our team before ordering. We need to check the specific dish and its ingredients with the kitchen. Do not assume a dish is gluten-free or suitable based on its name or a previous visit; we cannot promise an allergen-free meal through this FAQ.

Siam Samrarn restaurants are not halal-certified. Current supplier certification coverage for individual meat products is being verified. Please contact your chosen restaurant before ordering so the team can check the product and preparation details relevant to your requirements. We do not describe all meat or all dishes as halal.

Tell our team your preferred spice level before ordering. They can recommend dishes and confirm which recipes can be adjusted; some pastes and sauces already contain chilli.

Yes. Siam Samrarn is fully licensed and permits BYO wine only. Corkage is $10 per 750 mL bottle and $20 per 1.5 L magnum. Please choose other alcoholic and non-alcoholic drinks from the restaurant’s current drinks menu.

Yes, you are welcome to bring a cake for a genuine birthday or special celebration, with no cakeage charge. Please let the team know when booking. Outside cakes are otherwise not permitted, including as an alternative dessert during an ordinary dining visit.

Yes. Buy an e-gift card online, or ask at our restaurants for paper vouchers in $50, $100 and $200 denominations.

Our current e-gift cards are valid for three years from purchase, with the exact expiry shown on the card. They can be used in-store at West End, Graceville and Maroochydore, and for pickup orders through our own ordering websites. Online delivery and third-party marketplaces are excluded. See the current e-gift card terms.

Bring your e-gift card details for in-store redemption, or follow the gift-card instructions at checkout for our own-site pickup orders. One gift card can be applied per online order; pay any difference using an accepted method. Check your balance securely using your card code and PIN.

Please show it to our team so we can check its issue details, remaining value and redemption conditions. Older printed conditions are under review; please contact us about expiry or unused balances rather than assuming an old printed restriction applies. Your rights under applicable Australian Consumer Law are unaffected.

Yes. Choose the correct restaurant using our Order takeaway options. Check the pickup location and current menu before placing your order. Order directly from West End, Graceville or Maroochydore.

Follow the time options offered by your restaurant’s ordering website. A requested time, including ASAP, is not a guaranteed ready time; staff will confirm when your order will be ready.

Contact the restaurant handling your order immediately and quote your order number. The team will confirm what is possible based on preparation progress and the applicable ordering terms.

Delivery services, areas and marketplace availability need to be checked for each restaurant. Use the options currently shown on your chosen restaurant’s ordering website or contact the team. Please do not assume all locations offer the same services.

Peranya performs at selected times at our West End and Graceville restaurants. Dates and times vary and must be confirmed before planning your visit. Please book at the restaurant listed for your chosen performance.

We aim to confirm and publish the following month’s schedule by the 15th of the preceding month. Only confirmed dates will be listed. If dates are still being arranged, you will see “dates to be announced”.

Soda Factory, 1/79 Boundary Street, West End QLD 4101. Explore West End. The Soda Factory has parking; check the displayed parking conditions and time limits when you arrive. For current opening hours, holiday changes, step-free access, accessible facilities or public transport advice, contact our team before visiting.

Shop 4, 7 Park Terrace, Graceville QLD 4075. Explore Graceville. Nearby street parking is listed on our contact page; check local signs and availability. For current opening hours, holiday changes, step-free access, accessible facilities or public transport advice, contact our team before visiting.

Shop 2, 8 Duporth Avenue, Maroochydore QLD 4558. Explore Maroochydore. Please ask our team about suitable nearby parking and directions. For current opening hours, holiday changes, step-free access, accessible facilities or public transport advice, contact our team before visiting.